Refund policy
Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note that original shipping charges will not be refunded.
The returns policy may vary during promotional periods; please check the terms and conditions of the promotion before placing your order.
For the return or exchange of Breezecx products purchased from any other authorized retailer, please contact your retailer directly.
Returns Process (excluding Black Friday and other promotions)
For all returns, please contact us at support@breezecx.com to request your return label. Please quote your order number and the item(s) you wish to return. We will inform you of the next steps upon receipt of your email.
Once you receive your return label, please print it, affix it to your package, and ship it to the following return address:
Return Warehouse Address:
Room 502, 5th Floor, Unit B, Building Y01, Qingxi Prefecture, No. 35 Zhuangjin Avenue, Nanning City
Contact Number: +86 173 5896 6557
Please note: Customers are responsible for the return shipping cost unless the return is due to our error (e.g., wrong or defective item).
Damaged Items
If your items are received damaged, please send a photo of the damaged item(s) along with your order number to support@breezecx.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Items Not Received
If you have not received your full order, please contact us at support@breezecx.com with the subject line: MISSING ITEM, along with your order number.